If you have any questions, please contact us
at our email address:
easternhillsprinting@gmail.com
If you place an order, it may be printed before our staff gets any email messages.
When you approve your order, the printing process is automatic. If you have a problem with your order and need to contact us,
The way to communicate with us is through email.
Business Hours: Monday-Friday 8:30am - 5pm EST (Closed Saturday & Sunday)
We find most email questions involve
shipping and in-plant turn around times.
So before you email us, you may find your answer right here:
We will provide FREE SHIPPING via ground within the continental United States. We may elect to ship through the US Post Office Priority Mail or FedEx ground shipping. Next Day Air & 2nd Day Air are also available at a nominal charge. Please note that this is IN ADDITION to IN-PLANT PRODUCTION time and does not include Saturdays, Sundays or holidays.
***GROUND shipping is free in the US for orders of 50,000 Regular Tickets or 10,000 Jumbo Tickets or less. Orders greater than 50,000 Regular or 10,000 Jumbo may incur an additional shipping fee.***
STANDARD TURNAROUND TIME (NOT INCLUDING SHIPPING) is:
24 to 48 hours on orders of 5,000 or less WITHOUT any stapling, padding or any special requests
Orders higher than 5,000 will take additional time.
Padding, stapling into books or any special requests will add time to production.
Feel free to check with us if you want more specific time estimates for your order.
If your order is placed on the weekend or a holiday, then we will move our production to the next regular working day. PLEASE NOTE that if you order the day before or after a holiday expect a delay until the next working day after the holiday. When Holidays are in the middle of the week this will delay production as well. We do not have any production on Holidays or weekends.
Note that Next Day Air & 2nd Day Air shipping does not mean that you will receive your order in one or two days after you approve it. The shipping is the time that your raffle tickets will take to reach you AFTER they are printed. We are not responsible for any shipping delays including weather. Our GROUND shipping is either through USPS or FedEx and normally on most orders it will take 2-5 business days for delivery.
SHIPPING CLARIFICATIONS
When placing NEXT DAY AIR/2nd DAY AIR orders we MUST deliver your order to a PHYSICAL STREET ADDRESS (No PO Boxes) as we will ship those orders via FedEx delivery.
Hawaii and Alaska residents please add 1-2 additional weeks for GROUND shipping time.
Regarding deliveries: We have no control or effect on how packages are delivered/left at addresses by USPS or FedEx (e.g. leave at back or side door, leave at front gate, ring doorbell, etc.) If you have special delivery needs, you need to contact your local Post Office or FedEx to make those arrangements.
PRIORITY SERVICE (NOT INCLUDING SHIPPING):
Our orders are processed on a first-in first-out basis. However, if Priority Service is selected, your order will be expedited prior to our regular orders.
