Contact Us

Contact Us

If you have any questions, please contact

ehpmail@roadrunner.com

 

If  you place an order, it may be printed before our staff gets any email messages.
When you approve your order, the printing process is automatic. If you have a problem with your order and need to contact us,

The way to communicate with us is through email.


We find most email questions involve
shipping and inplant turn around times.
So before you email us, you may find your answer right here:


We will provide FREE SHIPPING via ground within the continental United States. We may elect to ship through the US Post Office Priority Mail or FedEx ground shipping. Next Day Air & 2nd Day Air are also available at a nominal charge. Please note that this is IN ADDITION to IN-PLANT PRODUCTION time and does not include Saturdays, Sundays or holidays..

STANDARD TURNAROUND TIME (NOT INCLUDING SHIPPING) is:
Normally, orders are processed within one day. However, for larger orders (over 5,000) and orders requiring stapling or padding it normally takes two days.
In addition, orders received on Friday will ship on Monday, since we do not ship on Saturday.
Feel free to check with us if you want more specific time estimates for your order.


For example, if an order is approved by 11 AM Eastern Standard Time on Tuesday, and the Turnaround Time for the product is one day, printing will be completed on Wednesday. If the order is approved AFTER 11 AM Eastern Standard Time on Tuesday, printing will be completed on Thursday.

If your order is placed on the weekend or a holiday, then we will move our production to the next regular working day. PLEASE NOTE that if you order the day before or after a holiday expect a delay until the next working day after the holiday. When Holidays are in the middle of the week this will delay production as well. We do not have any production on Holidays or weekends.

Note that next day air & 2nd day shipping does not mean that you will receive your order in one or two days after you approve it. The shipping is the time that your raffle tickets will take to reach you AFTER they are printed. HOWEVER, we do not guarantee that your package will reach you in two days even if you pay additional for the second day service. Example: If we finish your order and ship it on a Thursday or a Friday you will most likely receive your second day shipment on the next Monday. We are also not responsible for any shipping delays including weather. Our ground shipping is usually through the US Post Office Priority Mail.

PRIORITY SERVICE (NOT INCLUDING SHIPPING):
Our orders are processed on a first-in first-out basis. However, if Priority Service is selected, your order will be expedited prior to our regular orders. In fact, this could result in shipping your order the day it is received, depending on the time we receive your order.

If you still have any questions,
our email address is: ehpmail@roadrunner.com